FAQs

Frequently Asked Questions

1. How long does shipping take?
Shipping takes 7 to 15 business days depending on your location.

2. Can I track my order?
Yes. Once shipped, you will receive a tracking number by email.
Visit our Track Order page to check your shipment.

3. Do you ship internationally?
Yes, we ship worldwide.

4. Can I cancel my order?
Orders can be cancelled within 12 hours of purchase.
After this period, we may not be able to stop the shipment.

5. What should I do if my item arrives damaged?
Contact us immediately at support@novamarket.com with a photo.
We will replace the item for free.

6. What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more.